Privacy Policy
Last updated: 13 January 2026
Motion Labs ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website www.motionlabs.co.za, make use of our services, or otherwise interact with us.
This policy is drafted in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.
1. Who We Are
Motion Labs is a South African-based mobile recovery and massage service offering professional, science-informed recovery services delivered at home or other agreed locations.
For purposes of data protection law, Motion Labs is the Responsible Party as defined in POPIA.
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Personal Identifiers
Full name
Email address
Phone number
Physical address (for service delivery)
2.2 Booking and Service Information
Appointment details
Service preferences
Treatment history
Notes required for service delivery
2.3 Health-Related Information (Limited)
Information voluntarily provided that is relevant to massage or recovery services (e.g. injuries, contraindications)
Health-related information is processed only with your explicit consent and strictly for service provision.
2.4 Technical and Usage Information
IP address
Browser type and device information
Pages visited and website usage behaviour
Cookies and similar tracking technologies
3. How We Collect Information
We collect personal information through:
Website contact and booking forms
Direct communication (email, phone, WhatsApp)
Online scheduling or payment platforms
Cookies and analytics tools
4. Purpose of Processing Personal Information
We process personal information for the following purposes:
To provide and deliver our services
To manage bookings and client communication
To personalise treatments and improve service quality
To process payments and issue invoices
To comply with legal and regulatory obligations
To improve website performance and user experience
To send service-related communications (not unsolicited marketing)
5. Legal Basis for Processing
We process personal information in accordance with POPIA based on:
Your consent
Performance of a contract or service request
Compliance with legal obligations
Our legitimate business interests, where these do not override your rights
6. Sharing and Disclosure of Information
We do not sell or rent personal information.
We may share personal information with:
Service providers assisting with booking, payments, or IT systems
Professional partners (e.g. EVO Exercise Science) strictly where relevant and authorised
Regulatory or legal authorities when required by law
All third parties are required to maintain appropriate confidentiality and security standards.
7. Data Storage and Security
We take reasonable technical and organisational measures to safeguard personal information, including:
Secure data storage systems
Restricted access to personal information
Password-protected devices and platforms
Secure third-party software providers
While we take all reasonable steps to protect personal information, no system can be guaranteed to be 100% secure.
8. Data Retention
Personal information is retained only for as long as:
Necessary to fulfil the purposes outlined in this policy
Required by law or contractual obligations
Needed for legitimate business or record-keeping purposes
When no longer required, information is securely deleted or anonymised.
9. Cookies and Analytics
Our website uses cookies to enhance user experience and analyse website traffic.
Cookies may be used to:
Remember user preferences
Understand website usage patterns
Improve website functionality
You may disable cookies via your browser settings; however, this may affect website functionality.
10. Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction or deletion of information
Withdraw consent at any time (where applicable)
Object to processing on reasonable grounds
Lodge a complaint with the Information Regulator of South Africa
Requests can be made using the contact details below.
11. Cross-Border Transfers
Where personal information is transferred outside South Africa, we ensure that:
The recipient is subject to adequate data protection laws, or
Appropriate safeguards are in place to protect your information
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date reflected at the top of the document.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Motion Labs
Email: cameron@motionlabs.co.za
Website: www.motionlabs.co.za